Launch Readiness · First-Client Bottlenecks
First 3 → 10 → 25 Client Readiness
Bottlenecks projected at three cohort thresholds. Focus is delivery, not scale — the platform must serve the first three flawlessly before the next ten, and the next ten before the next twenty-five.
Area
Bottleneck
@3
@10
@25
Mitigation
Operational
Manual tenant provisioning
Green
Yellow
Red
Promote brand-studio + back-office provisioning to one-click
Operational
SOP coverage
Green
Green
Yellow
Expand SOP Library beyond v1 set
Support
Single-channel support inbox
Green
Yellow
Red
Route via shared M365 + Voice queue with on-call rotation
Support
KB coverage
Yellow
Yellow
Green
Author remaining KB articles ahead of cohort 2
Infrastructure
Email sender domain DNS
Yellow
Yellow
Yellow
Finalize notify.* DNS at HostGator
Infrastructure
Stripe go-live
Yellow
Red
Red
Complete Connect onboarding + webhook validation
Automation
Per-tenant automation templates
Green
Yellow
Yellow
Ship vertical starter packs (tax, legal, field service)
Automation
A2P 10DLC registration
Yellow
Yellow
Yellow
Register brand + campaigns before broadcast SMS
Onboarding
Founder onboarding scripts
Green
Green
Green
Quick Start + Demo Library covers v1
Onboarding
Client self-serve onboarding
Yellow
Yellow
Red
Wire onboarding-progress component into portal flow