1. Information We Collect
Account and profile information, billing metadata, CRM records and form submissions, scheduling activity, SMS message metadata, device and usage analytics, support communications, and any data you submit through public forms or hosted environments.
2. How We Use Information
To operate your account, deliver requested services, process billing, send appointment, account, document-ready, and service-related SMS notifications, support customers, enforce our Terms, prevent fraud, and improve product quality.
3. SMS Communications & Consent
By providing your mobile phone number to ROSSNEXUS.io and ticking the SMS-consent checkbox, you consent to receive recurring automated SMS messages from ROSSNEXUS Technologies LLC (DBA ROSSNEXUS.io) under our A2P 10DLC messaging program (carrier registration in progress). Messages are limited to transactional and customer-care content: appointment confirmations and reminders, account notifications, customer support updates, billing notifications, document-ready alerts, and account verification codes.
Frequency: 2–6 messages per month. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help, or contact support@rossnexus.io / 725-330-5406. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
No mobile information, opt-in data, or consent records will be shared, sold, or transferred to third parties or affiliates for marketing or promotional purposes. Data is shared only with messaging providers required to deliver SMS communications.
Full SMS program detail is published at /legal/sms-consent.
4. Sharing of Information
We share data only with sub-processors required to deliver the Service — payment processing, SMS messaging providers (Twilio), email providers, scheduling, hosting and infrastructure, and analytics. We do not sell personal data.
5. Data Retention
Account, CRM, and SMS consent records are retained for the life of the account plus a reasonable period after closure for legal, billing, audit, and regulatory obligations. Opt-out records are retained indefinitely so suppressed numbers stay suppressed.
6. Your Rights
Subject to applicable U.S. state privacy laws (including CCPA / CPRA), you may request access, correction, export, or deletion of personal information by emailing privacy@rossnexus.io.
7. Security
We employ encryption in transit, row-level access control, audit logging, least-privilege architecture, and ongoing monitoring.
8. Cookies & Tracking
With your consent only, this website uses Google Analytics 4 (Google LLC) for traffic statistics and the Meta Pixel and Meta Conversions API (Meta Platforms, Inc.) for advertising measurement; when marketing is allowed, form submissions may send hashed (SHA-256) contact identifiers to Meta. Nothing optional runs before you choose, and you can withdraw at any time through “Cookie Settings” in the footer. We record each cookie choice with a timestamp, categories, policy version and a random pseudonymous identifier. Embedded Academy media (YouTube, Vimeo, Canva) and checkout payment processing (Stripe) may set their own cookies when used. Full list and durations: Cookie Policy.
9. Governing Law & Contact
Governed by the laws of the State of Nevada, USA. Contact: ROSSNEXUS Technologies LLC (DBA ROSSNEXUS.io) · 3172 North Rainbow Blvd PMB 34263, Las Vegas, NV 89108 · privacy@rossnexus.io · 725-330-5406.