1. Free Evaluation Access
Each prospective subscriber is granted free starter access to evaluate the platform prior to any paid activation. The free account is the customer's evaluation period. Paid provisioning, onboarding, and implementation work commences only after you select and pay for a plan.
2. Provisioning & Implementation
Upon activation, ROSSNEXUS.io will provision your CRM, funnels, automations, onboarding workflows, integrations, hosting, branding, and (for partner tiers) white-label sub-tenant environments. Implementation services include configuration, migration, branding, integration setup, and deployment.
3. All Sales Final Once Work Begins
Once any paid subscription, onboarding, CRM provisioning, automation setup, branding, migration, white-label deployment, hosting setup, integration, implementation, or digital configuration has commenced, all sales are final and no refunds will be issued. See the Refund & Cancellation Policy.
4. Service Levels
We target 99.9% monthly uptime for production environments. Scheduled maintenance windows are announced in advance. SLA credits, where applicable, are the sole remedy for downtime and do not constitute refunds of fees paid.
5. Subscriber Responsibilities
Subscriber is responsible for content, configuration, end-client communications, A2P / TCPA / WhatsApp compliance, securing user credentials, and complying with the Acceptable Use Policy within its environment.
6. White-Label Deployment
Partner-tier subscribers may deploy branded sub-environments under custom domains. Partners are the data controller for their end clients and are solely responsible for their sub-tenants' billing, support, consent records, and compliance. ROSSNEXUS.io acts as data processor.
7. Billing, Renewals & Suspension
Subscriptions auto-renew until cancelled. Automated billing reminders are sent prior to renewal. Failed payments enter a seven (7) day grace period, followed by suspension and, after thirty (30) days of non-payment, deactivation of the environment, including potential deletion of stored data.
8. Cancellation
You may cancel any recurring subscription before the next billing cycle to prevent future charges. Cancellation does not retroactively refund the current or any prior period and does not refund implementation, onboarding, provisioning, or white-label setup fees.
9. Term & Termination
This Agreement remains in effect for as long as the subscription is active. Termination follows the cancellation terms in our Terms & Conditions and Refund Policy.
10. Governing Law
Governed by the laws of the State of Nevada, USA. Exclusive venue lies in Clark County, Nevada.