Refund & Cancellation Policy

Every prospective client is offered free starter access to evaluate the ROSSNEXUS.io platform prior to purchasing any paid subscription, setup, onboarding, or white-label deployment. Because evaluation occurs before payment, all paid engagements are entered into knowingly and voluntarily.

Once any of the following has commenced, all sales are final and no refunds, credits, or chargebacks will be issued:

• Activation of any paid subscription tier
• Setup, configuration, or onboarding services
• CRM provisioning, pipeline build-out, or workflow deployment
• Automation, integration, API, SMS, WhatsApp, or email setup
• Branding, white-label deployment, or custom domain configuration
• Hosting, infrastructure provisioning, or sub-tenant creation
• Delivery of any digital asset, template, training, or certification

This no-refund policy reflects the digital, irrevocable, and labor-intensive nature of the Service and is consistent with industry standard for enterprise SaaS and white-label CRM platforms.

You may cancel any active subscription at any time before the next billing cycle by submitting a written cancellation request through your client portal or by contacting billing support. Cancellation:

• Stops all future recurring charges effective the next renewal date
• Allows continued access through the end of the current paid period
• Does not retroactively refund the current or any prior billing period

Annual, multi-month, and prepaid plans are paid in advance and are non-refundable. You retain full access through the end of the prepaid term.

Prior to renewal, you will receive automated billing reminders. If a payment fails, your account enters a seven (7) day grace period during which the Service may continue or be partially suspended at our discretion. Failure to cure the balance within the grace period results in account suspension; continued non-payment for thirty (30) days results in deactivation and potential data deletion.

Please contact billing@rossnexus.io before initiating a chargeback. Chargebacks filed in violation of this policy may result in immediate suspension, collections action, and forfeiture of any data within the environment.

Refunds may be considered, at our sole discretion, only in the following narrow circumstances: (a) a duplicate charge caused by a verifiable platform billing error; (b) a charge made after a properly submitted, timely, and confirmed cancellation; or (c) where required by applicable law. Approved exceptions are processed within fifteen (15) business days to the original payment method.

To cancel a subscription, email billing@rossnexus.io from the email address on file, or submit a cancellation request through your client portal. Please include your account name, environment ID (if applicable), and the effective cancellation date. We will confirm cancellation in writing; you should retain that confirmation for your records.

White-label deployments, custom CRM builds, integrations, migrations, and onboarding engagements are bespoke professional services and are strictly non-refundable once work has commenced, regardless of subsequent business decisions, change of direction, or non-use of the deployed environment.

This Refund Policy is governed by the laws of the State of Nevada, USA. Venue for any dispute lies exclusively in the state or federal courts located in Clark County, Nevada.