1. Information We Collect
We collect account and profile information, billing metadata, CRM records and form submissions, scheduling activity, SMS / WhatsApp / email message metadata, device and usage analytics, support communications, and any data you or your end clients submit through environments hosted on the platform.
2. How We Use Information
To provision and operate your environment, deliver automations and onboarding workflows, process subscriptions and billing reminders, send appointment, account, and service-related notifications, support customers, enforce our Terms, prevent fraud, and improve product quality.
3. SMS Communications & Consent
By providing your mobile phone number to ROSSNEXUS.io, you consent to receive SMS text and MMS messages from ROSSNEXUS TECHNOLOGIES LLC (DBA ROSSNEXUS.io) regarding appointments, account notifications, onboarding updates, customer support, billing and renewal reminders, compliance reminders, and business-related communications.
Message frequency varies based on your account activity and the workflows you enroll in (typically 2–8 messages per month per active workflow). Message and data rates may apply per your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at 725-330-5406 or support@rossnexus.io. Consent to receive SMS messages is not a condition of purchase.
Mobile information will not be shared, sold, or transferred to third parties or affiliates for marketing or promotional purposes.
For more information, please visit https://rossnexus.io/privacy-policy.
4. Sharing of Information
We share data only with sub-processors required to deliver the Service — payment processors (e.g. Stripe), messaging providers (e.g. Twilio, WhatsApp), scheduling (Cal.com), hosting and infrastructure, and analytics. We do not sell personal data, and we do not share mobile opt-in data or SMS consent with third parties for marketing.
5. Data Retention
Account, CRM, and messaging records are retained for the life of the subscription and for a reasonable period after cancellation for legal, billing, audit, and regulatory obligations.
6. Your Rights
Subject to applicable U.S. state privacy laws (including CCPA / CPRA), you may request access, correction, export, or deletion of personal information by emailing privacy@rossnexus.io.
7. Security
We employ encryption in transit, role-based access control, audit logging, least-privilege architecture, and ongoing monitoring to protect data across the ecosystem.
8. Governing Law & Contact
Governed by the laws of the State of Nevada, USA. Contact: ROSSNEXUS TECHNOLOGIES LLC (DBA ROSSNEXUS.io) · 3172 N. Rainbow Blvd PMB 34263, Las Vegas, NV 89108 · privacy@rossnexus.io · 725-330-5406.